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Shipping Policy

Shipping Policy

At Doveora, we prepare every order with love and care. Here's what to expect when shopping with us:

Processing Time

  • Orders are processed within 1–5 business days, unless otherwise noted.

  • Once shipped, you’ll receive a confirmation email with tracking information.

Shipping Times

  • After dispatch, delivery typically takes 3–5 business days (depending on your location and the carrier).

  • Please note: Shipping timelines are estimates, not guarantees.

⚠️ Holiday Season Notice:
During peak holiday seasons, processing and shipping times may be delayed due to high carrier volumes. We recommend placing orders early to avoid disappointment.

🌍 Shipping Partners Fulfillment Partners 

Some Doveora products are made and shipped with the help of trusted production partners. Processing times, carriers, and delivery availability may vary depending on the product and destination. Once your order ships, you’ll receive tracking information by email.

Delivery Support

Carrier Delays:
Once your order is handed to the carrier, it is beyond our control. We’ll always do our best to assist, but we cannot guarantee carrier performance.

Lost Packages:
If your order hasn't arrived within 10 business days of the expected delivery date, please contact us. We'll help you file a claim and explore a replacement if eligible.

Marked as Delivered but Not Received:
If your tracking shows “Delivered” but you haven’t received it:

  • If tracking shows your package as “Delivered” but you can’t locate it, please first check your mailbox, porch, building lobby or mailroom, and with household members or neighbors. We also recommend contacting the carrier directly for delivery details. 

  • If the package is still missing, please email support@doveora.com with your order number. We’ll review the available tracking and carrier information and help determine the appropriate next steps based on the circumstances of the order.

Unfortunately, we cannot offer refunds or replacements for packages marked as “Delivered” but lost due to theft or misdelivery.

Need Help?

We’re always here for you.
Contact us at support@doveora.com for any shipping concerns.

Thank you for trusting Doveora — we’re honored to bring a little joy to your doorstep!